FAQ's

NAUTICAL FLAG JEWELRY

Please contact us if you have any further questions.
 (800)-859-4709 or e-mail us at
 sales@nauticalflagjewelry.com

 

Frequently asked questions!

 

  1. How long does it take to receive my order?

 Production time is 2 to 3 weeks from order date.
 

  1. How do you ship the orders?

All orders ship Fed-Ex. We are only authorized to ship to the actual address on the credit/debit card by your bank or credit card company as part of their policy to protect you from fraud. If you want us to ship to another address not on your card, you will need to notify them of the address. We will then be able to get permission from your bank which can take a few days.
 

  1. Where is the jewelry made?

      It is custom manufactured for us by Mark Edwards in Florida.
 

 

  1. What metals are used to make the jewelry?

We manufacture in 14K yellow gold and sterling silver. Also available in 14K white gold or 18K gold. Please call for more information on white gold or 18K gold. (800)-859-4709. We fully comply with the USA Patriot Act regarding precious metal and diamond jewelry sales.
 

  1. What is the color technology used for flags?

       We use Colorit which is an advanced porcelain technology. It is similiar to the process that dentists use for porcelain fillings. It is much more sturdy than enamel processes and is fully covered by our warranty. Note: any work done outside of the Mark Edwards facility will void the warranty. Heat and sizing can damage the porcelain.
  

      6.   What forms of payment do you accept?      

 
      American Express, Visa, Master Card, Discover and money orders. 
 

   7.   What is your return policy? 
 

Nautical Flag Jewelry expects you to be fully satisfied with your unique fine jewelry piece. If you do not feel that we have done our best to exceed your expectations, you may return it within 30 days of receipt. We will be happy to refund the purchase price less any shipping and handling charges. Note: All returns need to be shipped registered insured with a return receipt. We are not responsible for jewelry returns lost in the mail.
 

   8.   What is the warranty on my jewelry? 
 

We back our high quality jewelry workmanship with a one year no charge warranty. Just send it back to us and we will repair and return it to you. If the fine jewelry is not repairable at any time, we will be happy to remake it for a fee of $50.00 plus shipping and handling and give you another full year warrantee after the original piece is returned. Jewelry that is older than one year can be repaired for a flat fee of $25.00 but will not be entitled to a warranty. Note: any work done outside of the Mark Edwards facility will void the warranty.
 

     9.   How do I get my finger sized? 
 

Our jewelry is made custom for you so it is very important to have the correct size. If you do not know your ring size, we highly suggest you go to a jeweler for accurate sizing. We do back our jewelry and can adjust the size for the first 30 days at no charge. If you do not see your size in the size area, call (800)-859-4709. 
 

      10.   What if I need my ring resized? 
 

We will be happy to resize your ring for the first 30 days at no charge. After that, we will resize your ring to the correct size for $25.00 charge plus shipping. If the new size is larger than our quality standards allow, we will remake the ring for $50.00 plus shipping. This can be done after we receive the original ring.

  

      11.   Can I get a discount if I order in bulk for my crew or club?

 

Yes! Please call us to discuss your needs. We welcome inquiries from Yacht Clubs and yachtsmen looking for crew gifts. We can make custom burgees for both yachts and Yacht Clubs. Call (800)-859-4709 for more information. We also have a large selection of resources available if you do not see what your were looking for. Note: Custom burgees are not returnable.

 

 

 

 

 

 

 

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